OK Alex, been going on 3 weeks. I read your post 4 days ago but again you are not communicating what is going on. First off, not sure how difficult it is to post the results but I would think not a bi ...
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OK Alex, been going on 3 weeks. I read your post 4 days ago but again you are not communicating what is going on. First off, not sure how difficult it is to post the results but I would think not a big turn out that it would be very quick and easy. Numerous people have inquired about results but you have never addressed this for some reason. You say you have been updating on ISDC but I have not seen anything updated since the original post. I have read some comments that you have a history of this, I have no idea if that is true. You are just validating the negative commentary by not updating or being consistent with what you put out. Not at all trying to be negative here as I do understand you are in an undesirable situation.
Sending another mass email to all winners with the latest update, as well as previous updates for those that have missed them. Please feel free to respond to this email with any questions. I am trying to keep everyone updated as much as possible to avoid anymore confusion or wrongful accusations.
9/26:
I submitted a line of credit to cover this all until PayPal can figure things out. I want to get you all taken care of and I truly appreciate the patience from everyone so far. This whole ordeal has been a learning experience, as well as a mental drain on myself. I am doing everything in my power to get this handled as quickly as possible. PayPal still has the funds on hold, I cannot get a straight answer from them and keep getting the run around. Hence why I pushed for the line of credit to solve this faster, and just handle the line of credit once PayPal unlocks everything.
All Pro/Coed payouts are ready to process once the above options clear, and all AM payouts are ready to go to Gem Discs and have codes sent out to respective winners once the above options clear. Gem Discs is offering the 15% discount, which will go back into am payouts, and will increase all AM payouts significantly.
Refunds will be processed as well as soon as one of the above options clears. Once refunds are processed, I will be able to remove those players from the list, and update DGS with results.
Trophies are getting the final touches and should be out to me any day, once they arrive I will reach out individually to respective winners to either mail, or personally deliver trophies.
Again, this whole PayPal snafu has been a massive damper on an otherwise fun event, and I cannot express how terrible I feel for overlooking the effects of using a new PayPal account. My end goal was just to separate the events I run, from my personal PayPal, and have an easier time when tax season hits (I pay taxes on all tournaments/events I run). I have been tirelessly trying to solve this problem and get everyone taken care of as quickly as possible, Meanwhile some posts were made regarding this ordeal, Which immediately got myself banned from the groups that were posted in and cannot see or respond to said posts. Some have mentioned this is a fraud case, some have threatened other things, but rest assured none of that is the case. I've dedicated 15 years to the Disc golf community, pouring countless hours of labor, time, and even my own money into the community, and wouldn't ruin my reputation over anything being mentioned. Yes, I fully understand the frustration on waiting for all of the payouts, and as previously mentioned, I take the full blame for my mistake in using the new PayPal. However, Please understand that reaching out, versus blasting me and assuming the worst, is a better solution in the long run. I have been on top of responding to everyone possible, and keeping everyone updated to the best of my ability. This will get handled ASAP when either the credit clears, or PayPal does.
Again, thank you all for attending this event, I'm sorry if it left a sour taste in your mouth due to unfortunate circumstances, But please remember I am doing my best to solve this all on the fly.
Thank you,
Alex Owens
9/24:
Morning update;
Paypal did not call me back last night, I will make one more attempt to call them on my lunch break and get this figured out. If they cannot get it done, I will be getting a line of credit set up to take care of all of this sooner than waiting on paypal to fix it. Hang tight, again I appreciate everyone's patience on this issue and again, I apologize for the delays.
9/23:
Ok, I've been trying to send another mass email today, which some have said they havent received. Im receiving an error every time I try to send it out, pictures attached for anyone questioning the emails and the email body is below as well. Happy to answer any and all questions.
Hello everyone,
Quick update so everyone i He Hello everyone,
Quick update so everyone is on board, and this will be posted in respective areas.
Paypal said last week (after 4 hours on the phone) that everything would be unlocked in 72 hours. The weekend hit and still nothing. I waiting until this morning to see if the weekend had anything to do with it, and everything is still locked. I have been on the phone all morning with paypal while I'm working and trying to figure out what the heck is going on and why they haven't been released and im just getting the run around/being on hold. I know you all are getting upset and I cannot express how terrible and stressed I am over this minor mistake I made with using the fresh paypal account. I will send out another update when I get done on the phone with paypal.
If paypal cannot figure it out in time today, I will pull my own credit line to cover everything, and just pay it off when paypal figures this out finally.
Shaun C with Gem Discs has everything set to go for scrip, once either paypal clears or i pull the line of credit to cover things. He was out of town for the weekend and I was hoping it would clear, and he'd be back for it all to go out smoothly. Obviously not the case.
Trophies will be on the way and ready to go out, I will either bring them personally to winners, or mail them if you need.
Refunds are also part of the locked paypal amounts, and will be sent as soon as it clears/I get the line of credit.
Again, you all do not know the stress, and emotion I'm dealing with regarding this whole mess, but rest assured I will make sure you all are taken care of as I'm working constantly to figure this out. I apologize for all of this as mentioned numerous times and I take the fault in my lack of judgment on using the new paypal account. I know there are posts regarding this situation and myself, which some I cannot see and chime in to explain what is happening. I had bad communication during the moment of being sick, but I have made sure to provide updates each and every time since then.
Please bear with me, and I will have this handled fully by tommorow evening, with either paypal figuring it out, or myself pulling credit to cover it until they do.
If anyone has any questions, please reach out to me first, I understand the feelings regarding this, but torching me online for something I can't control but am trying to solve, doesn't help the situation.
Thank you all and watch for a follow up email/post regarding what happens when I get off the phone with paypal today.
9/20:
Hey all again,
Updating everyone here, as well as a mass email and posts in respective places.
I was hoping paypal would clear the funds quicker than the 72 hours they told me, but it looks like they will take it out to the full 72 hours, which is around midnight tonight.
Gem discs offered the 15% discount on scrips, which will reflect in the payouts. Shaun from GD is out of town/service for this weekend, but I have the winners emails ready to go for him and he will get those codes out immediately upon getting back. As for open/coed divisions, your cash winnings will be paypaled to your original sign up accounts. Please watch for those over the next 24hrs. Refunds will push through once they release, and then the results will be added to DGS (once refunds push through and are removed from the player list).
Again thank you everyone for the patience as I handle this issue, and again I apologize for my lapse of judgement with using the new paypal account.
After this is complete, I will be talking with some people regarding handing the event off to them. I love running this event yearly, however the combination of running events, leagues, and more, I cannot commit the time to this event like I would like to. I appreciate everyone who played, helped, and supported this event the last two years. Much love to you all.
Hang tight and watch your emails/paypals for everything to start coming through.
For trophies, I will be reaching out to all trophy winners regarding mailing them out, or meeting up for them.
Thank you!
9/17:
Hey all,
Some of you have heard the update, some have not. I will be posting this in respective posts, as well as via a mass email.
I made the mistake of using a new/fresh paypal account for this year's event, and due to that paypal has been holding the funds. This last week my cold developed into pneumonia, and it knocked me down for a few days so I apologize for my lack in communication. I spent 4 hours on the phone with paypal to get this sorted. And they will be releasing the funds within 72 hours, and will be increasing my monthly limit from 500 to 7500 to accommodate for this mishap.
Gem discs reached out regarding running scrip, and offered a 15% discount, which will fold back into payouts. I was going to just get scrip at Cost through infinite due to them not responding about the previously offered discount, but with Gem Discs stepping up, we can add some extra into payouts! We will be finalizing that over the next day and getting codes out to all the amateur teams.
For trophies, they are being finalized and sent to me, then I will reach out and either mail, or meet up with anyone who won a trophy.
Again I apologize for my lack of judgment when using the new paypal account, as well as my lack of communication this last week. Thank you all for your patience, and hang tight! I'm solving this as it's happening.