2022 Discraft's Ledgestone Open

There is a lot of disinformation here: first of all, everyone had the ability to redeem their vouche ... show more ›

There is a lot of disinformation here: first of all, everyone had the ability to redeem their voucher in person at the event. The holdback that you are referencing covers shipping and handling fees. We are following the PDGA Competition Manual when we do that; if prizes were not redeemed in person, we cannot then also be responsible for paying to ship those prizes out. Since our site gives free shipping above $70, and there is no way to counter that, we had to reduce the prize amounts accordingly to cover our shipping costs. The two week delay for the codes was for MANY reasons and was communicated with everyone via email: we had to restock the site, first of all, and second of all, we had to get through our backlog of orders. If we had sent out payout codes the week after the event, those orders would not have been touched for 3 weeks. We had to finish shipping out the rest of the orders from our site, raffle prizes, and player packs, and had several other post event tasks to complete. In the future we may just eliminate the AM payout entirely and give all of that money to St Jude. The lack of patience is astounding; we were not required to do an AM payout at all, as we had already TRIPLED the amount of value we were required to give to AM players. Heck, the AM players get MORE value than the pros. Consider that most large AM events don't give any kind of AM payout, and ours was $135,000.

There is a lot of disinformation here: first of all, everyone had the ability to redeem their vouche ... show more ›

There is a lot of disinformation here: first of all, everyone had the ability to redeem their voucher in person at the event. The holdback that you are referencing covers shipping and handling fees. We are following the PDGA Competition Manual when we do that; if prizes were not redeemed in person, we cannot then also be responsible for paying to ship those prizes out. Since our site gives free shipping above $70, and there is no way to counter that, we had to reduce the prize amounts accordingly to cover our shipping costs. The two week delay for the codes was for MANY reasons and was communicated with everyone via email: we had to restock the site, first of all, and second of all, we had to get through our backlog of orders. If we had sent out payout codes the week after the event, those orders would not have been touched for 3 weeks. We had to finish shipping out the rest of the orders from our site, raffle prizes, and player packs, and had several other post event tasks to complete. In the future we may just eliminate the AM payout entirely and give all of that money to St Jude. The lack of patience is astounding; we were not required to do an AM payout at all, as we had already TRIPLED the amount of value we were required to give to AM players. Heck, the AM players get MORE value than the pros. Consider that most large AM events don't give any kind of AM payout, and ours was $135,000. My point is, we simply worked as fast as we could to get things done as quickly and accurately as possible.

I merely wanted to know if others were experiencing a lack of shipping update after purchase. I’ve ... show more ›

I merely wanted to know if others were experiencing a lack of shipping update after purchase. I’ve ordered things (not through Ledgestone shop) in the past that somehow never get scanned-in through USPS. and when that occurs it’s better to be proactive. I clearly don’t feel as strongly as OP, but someone did delete my comment and aside from wildly inappropriate posts deleting stuff comes across weird. And this isn’t a new thing….2 years ago I calmly asked reasonable questions about the Poker Night payout relative to the originally posted field size and those posts were also deleted. The selective removal of comments goes unmentioned in your response.