Kandace Agner
Hey we've unfortunately had a family emergency come up an will not be able to travel. We need to withdraw, Orrin Agner #93054 & Kandace Agner #94332 What are our options? Really hate to miss out. Apr 30, 2017
Hi Kandace, Sorry to hear you are having a family Emergency. We are following the Revised Withdraw ...
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Hi Kandace, Sorry to hear you are having a family Emergency. We are following the Revised Withdrawals and Refunds Event Policy (replaces section 1.3 in the Competition Manual) based on the date of withdrawl, Section D applies. D. Players who officially request to withdraw from an event at 15 to 30 days from the start of the event will receive a 100% cash refund minus up to a $10 handling fee ONLY if their spot in the tournament is filled through either the waitlist or a walkup entry (if offered). If the player's spot is NOT filled, the TD has the choice to provide EITHER a 50% cash refund OR just the player's pack the player would have received if they had attended (minus the cost of shipping.) Orrin's division has a Waitlist, so he's eligible for 50%, or player pack, and yours is 25% or player pack. Would you prefer recieving your player packs, vs a partial refund of the entry fee each? The player pack is worth way more. Let me know how you'd like to proceed. Bill Burbage 2017 Orlando Open TD
Kandace Agner May 1, 2017Thank you Bill, We will both take the players packs. How does shipping work? and is there any options in the players pack to choose from? or all the same?